Delivery

We offer a delivery by SIA Omniva, SIA DPD Latvia or SIA “Latvijas Pasts” in 5-14 working days depending on delivery destination. The terms and costs of delivery differ according to the the place of delivery chosen by the Buyer.


Return

We accept returns within 30days of receiving the order.

Eligibility

To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Shipping

If you would like to return a product, contact us at [email protected] and mail your product to: Ugāles iela 1/3-121, Liepāja, LV3407, Latvia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within five business days.


Privacy

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, phone number, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

According to the EU and Latvian laws we are required to keep the payment documentation for ten years. This is the length that we will be keeping the payment documentation. This information is only used internally or for Tax authority purposes.


How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected]

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We use PayPal and Paysera for processing payments, please see their Privacy Policy for more information.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you have any questions, please ask: 

[email protected]

Lauku iela 59-28.1.kab.

+37126774627

Twinkle LV Ltd

0

 .