We offer a delivery by SIA Omniva, SIA DPD Latvia or SIA “Latvijas Pasts” in 5-14 working days depending on delivery destination. The terms and costs of delivery differ according to the the place of delivery chosen by the Buyer.
We accept returns within 30days of receiving the order.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you would like to return a product, contact us at [email protected] and mail your product to: Ugāles iela 1/3-121, Liepāja, LV3407, Latvia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within five business days.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, phone number, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
According to the EU and Latvian laws we are required to keep the payment documentation for ten years. This is the length that we will be keeping the payment documentation. This information is only used internally or for Tax authority purposes.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected]
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you have any questions, please ask:
Lauku iela 59-28.1.kab.
Twinkle LV Ltd